Happy Claim
TELEPHONE: 01582 437 070
TEXT "CLAIM" to  07902 144 199

Personal Injury Enquiry Form
Our Clients

The quality of service you have offered has been excellent. Your staff have always been extremely courteous.

Mrs Jenkins


Your use of the services, information, text, graphics, materials and other content on the HappyClaim Website (Material on this Website) is governed by these Terms of Use and the associated Security and Privacy Statement. By using this website you agree to be bound by these Terms of Use. In addition to the Terms of Use contained in this document, other terms of use or conditions may apply to your use of this HappyClaim Website, parts of this Website, or to products and services offered via this Website online or offline. You will be bound by these additional terms, as applicable.

This agreement is between You (The Claimant) and HappyClaim

All the information contained in this form is intended to form the basis of your agreement with the company. It is important that you understand these terms and that you should use these as a point of reference in the future. By accepting you have confirmed that you have read these terms carefully and agreed to abide by them.

1.) Privacy

Your privacy and security is very important to HappyClaim. Data is collected and used in order to claim compensation for your injury. Your personal details provided shall only be used to deliver services you have requested for.

2.) Product information

2.1.) Compensation

HappyClaim contains both information of a general nature about Compensation and products and services, and also enables you the facility to claim online/offline and make sufficient use of the products and services.

2.2.) Completing data with HappyClaim

(1) When completing a claim form online via HappyClaim, the transaction will not be completed until an Instruction (being any electronic instruction, information, message, request or communication issued or transmitted to HappyClaim containing the acceptance from you to HappyClaim for a solicitor firm to act on your behalf.

(2) You acknowledge that the transmission of your acceptance made through an Instruction may not be received by HappyClaim for reasons beyond either parties reasonable control including, but not limited to, mechanical, software, computer, telecommunications, or electronic failure, or the omission or failure of third party service providers or systems. You further acknowledge that, to the extent permitted by law, HappyClaim is not liable to you in any way for any loss or damage at all and however caused, arising directly or indirectly in connection with the transmission of an Instruction through HappyClaim, or any failure to receive an Instruction for whatever reason.

2.3.) Accepting HappyClaim product and services

(1) Where HappyClaim provides you a services online/offline:
(a) You are entering into an agreement using HappyClaim by HappyClaim referring you a solicitor firm to gain compensation via the HappyClaim Website or other medium and you communicating your acceptance of that offer to HappyClaim;
(b) HappyClaim may act on and process all completed Instructions transmitted or issued by you
(c) HappyClaim may treat an Instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such Instructions, or to verify the accuracy and completeness of such Instructions.

(2) There is no binding contract between you and HappyClaim, where HappyClaim acts as a service provider:
(a) The first step is to collate details of the accident and personal details. Upon completion by you of all required details, HappyClaim will provide you with a FREE service and
(b) If you wish to take the free service, then, upon completion by you of all required details, step two enables you to accept the FREE service and a solicitor firm will create a binding agreement with a corresponding claim number.

(3) When entering into a contract, you will be taken to have communicated your acceptance to be provided a FREE service through HappyClaim only when:
(a) the Instruction containing the acceptance from you enter and is recorded in the solicitors database;
(b) a record is created and stored in its database;
(c) a claim number is generated.

(4) Where an agreement is entered into between you and the solicitor firm, a claim number will be issued.

(5) The intermediary may or may not issue a paper confirmation of the claim. The existence of a binding contract is not conditional on issuing, or you receiving, a paper confirmation of the transaction.

3.) HappyClaim standard terms and conditions apply

All applications for claims or other products made via HappyClaim are subject to and must comply with normal approval criteria and disclosure process, and are governed by the normal terms and conditions applying to each product or service requested.

You understand the following:

That the company will assist me and refer my claim to a solicitor firm for compensation.

That the company can appoint a qualified professional to act on my behalf and that I give them full authority to do so. They will qualify the claim and accept or reject the claim and no other qualified professional is acting on my behalf for this claim.

That the qualified solicitor will instruct a medical expert to examine me in relation to the injuries I have suffered.

That my qualified solicitor will recover from the negligent party all costs, expenses, disbursements and insurance premiums incurred/to be incurred should my claim be successful. (Unless my claim is one made against the CICA in respect of criminal injury or against the MIB in respect of an untraced driver, in which case these will be paid out of my award for damages).

That the qualified solicitor can reject/withdraw my claim at any time for whatever reason due to my non-compliance.

That the qualified solicitor shall pay a Marketing fee to HappyClaim and ranges between £0 - £550.

That I have not been influenced in any way by any third party to exaggerate my claim and I have represented my personal injury(s) truthfully.

That the solicitor firm will undertake whatever action is necessary to ascertain whether or not I have a claim that in their opinion has reasonable prospects of success.

You may choose to transfer your claim to another solicitor firm but will need to inform the solicitor firm in question to do so.

4.) Warranties

Whilst reasonable steps have been undertaken to ensure that information is free from error, HappyClaim does not warrant the accuracy, adequacy or completeness of its Material. All information is subject to change without notice. HappyClaim does not guarantee that the HappyClaim Website or Third Party Websites will be free from viruses, or that access to the HappyClaim Website or Third Party Websites will function as intended or be uninterrupted. All terms implied by law, except those that can not be lawfully excluded, are excluded.

5.) Limitation of Liability

Subject to any responsibilities implied by law and which cannot be excluded, HappyClaim, and its directors, employees, agents and contractors, are not liable to you for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) whatsoever, whether direct, indirect or consequential, arising out of or referable to Material on this Website, to Third Party Material, third party services, or to access of HappyClaim by you, howsoever caused, whether in contract, tort including negligence, statute or otherwise.

6.) Availability of the HappyClaim Website

(1) As services are subject to interruption or breakdown, access to the HappyClaim Website is offered on an as is and as available basis only.

(2) HappyClaim may impose limits or restrictions on the use you may make of the HappyClaim Website. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these Terms of Use, HappyClaim may withdraw the HappyClaim Website at any time and without notice to you.

7.) Acceptance and changes to Terms of Use

(1) You acknowledge and accept that your use of HappyClaim indicates your acceptance of these Terms of Use.

(2) These are the current Terms of Use. They replace any other terms of use for HappyClaim published on the HappyClaim Website to date. HappyClaim may at any time vary the Terms of Use for security, legal or regulatory reasons, or to reflect updates or changes to the services or functionality of the HappyClaim Website, by publishing the varied Terms of Use on the appyClaim Website. HappyClaim may indicate on the HappyClaim Website that these terms of use have changed, however, HappyClaim is under no obligation to specifically contact or notify you of any variation to these Terms of Use. You accept that by doing this, HappyClaim has provided you with sufficient notice of the variation. By your use of the HappyClaim Website after any variation, you are taken to have accepted the new Terms of Use.

You agree:

To abide by the contractual agreements with the qualified solicitor appointed on my behalf.

That the company can instruct a qualified professional to take any appropriate action they decide is necessary on my behalf with my full authority.

That I will become fully liable for costs, disbursements and liable for any professional costs should I not abide this agreement.

To abide by all the terms and conditions explained to me in the qualified solicitors Client Care Letter.

That Court proceedings can be commenced (at any stage) by my qualified solicitor and I give them full authority to do so.

To co-operate fully with my qualified solicitor and/or any agent/expert/counsel instructed by them and comply fully with any request for information and documentation.

To provide my instructed solicitor all the information they request to pursue my claim at all inter parties hearings and at all other times.

That the information in this form is true to the best of my knowledge and belief and I instruct HappyClaim panel of solicitors to deal with my claim.

I have carefully read and understand the terms and conditions set out as above.
HappyClaim may assign or transfer any of its rights or obligations under this agreement without prior consent of the client.

This agreement shall be governed by and construed in accordance with the Laws of England and Wales.

8.) General

Should any clause or part thereof of these Terms of Use be found to be void, unenforceable or invalid, then it is severed from this agreement, leaving the remainder in full force and effect, provided that the severance has not altered the basic nature of this agreement.

We are regulated by the Claims Management Regulator in respect of claims management activities. Our registration (CRM1962) is recorded at www.claimsregulation.gov.uk. They tell us that we have to tell you that.